We have a 100% Customer Satisfaction Guarantee. It is our mission to keep our customers happy.
Canceling an order
If you would like to cancel your order, please send us a message at email@example.com as soon as possible.
If your order hasn't been shipped yet, we will cancel it and give you a refund as store credit.
Problems with received items
If you are not happy with the products that you have received, contact us at firstname.lastname@example.org and we will help resolve any issues.
We refund items if they are 1) defective, 2) damaged or, 3) the product does not fit the description upon arrival.
To complete your refund, we require a receipt or proof of purchase along with a picture of the defects. Refund applications should be sent to email@example.com.
Once your refund application is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, or original method of payment, within 1-7 days.
Haven't received items within the estimated delivery time
If you have not received your order within the estimated delivery time for your country, send us an email and we will help resolve any issues. Find the estimated delivery time to your country here. However, all items not received within 60 days from shipment will be fully refunded.
The customer needs to have significant proof of not receiving the item and our internal order tracking must align with customers proof in order to qualify for a refund.
To complete your refund, we require a receipt or proof of purchase. Refund applications should be sent to firstname.lastname@example.org. Once your refund application is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-7 days.
Please note, that providing us all the necessary information for shipping and delivering the order is always the responsibility of the customer. If the order can not be delivered due to an incorrect address, the order can not be refunded or resent.
We accept all returns within 365 days of the order placement date, as long as all following conditions are met: 1) the item is unused, 2) the item is in its original sealed packaging, and 3) the item is in the same condition as it was upon arrival.
To return the item(s), contact us at email@example.com and let us know the order number, item name(s) and the reason for the return. We will then provide you with the address and necessary details about returning the item(s) to us.
We require a working tracking number for all returned packages. Once the tracking number shows that the package is delivered to us, and we have verified the condition of the item(s), we will issue a refund for the returned item(s).
The customer is responsible for the safe return of the product. Also, the customer is responsible for all shipping, handling, and packaging costs of the returned item(s).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Customs, Duties, Taxes & Fees
All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient.
There is a chance that you will not get charged VAT or duties, however, if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your own government. The last thing we would want is for our customers to be charged extra, as this would be detrimental to our sales. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
Shipping & handling fees, administration fees, and taxes (50% of the total order value before discounts) will not be refunded for packages that are refused due to VAT/duties.
- Gift cards
- Sale items
- Discount code purchases
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. Sale items also include purchases made using a discount code.