FAQ | Frequently Asked Questions

Trending Questions

What is my order status?

How can I track my order?

Why can't I see any tracking details for my order?

Why didn't I receive my entire order at once?

My payment failed, what can I do?

My Order

How can I place my order? How can I pay?

My order won't go through, what should I do?

Where is my order confirmation?

I just placed my order. Can I add another item to it?

Why was my order canceled?


How much does the shipping cost?

When will my order ship?

Will I have to pay international taxes & duties?

When will I receive my order? How long do I have to wait?


How is my order packed?

I am not home for delivery. Is it a problem?

I am missing items from my order. What do I do?

I received a broken/faulty item, what should I do?

I received the wrong item. What should I do?

Payments & Security

Available payment methods

Everything about payment security

My payment failed. What should I do?

Can I pay by invoice or direct bank transfer?

General Questions

How do I use my discount code?

Can I get an engraving on my product?

Do you have any items for men in your collection?

I could not find an answer to my problem here. What should I do?