HELP CENTER

You can quickly find out your order status by:

1. Locate your order confirmation email (titled Order #YourOrderNumber confirmed) and click the "view your order" button found in the email. 

or

2. See your order status by logging directly into your account.

On your account, you will see a clear timeline of your live order status that is updated hourly. Example of what you can expect to see:

To track your order, log into your account, view your order details and copy the tracking number. You can track your order by clicking the tracking number, using the tracking app, or by visiting our order tracking page directly. You can also track your order from the shipping confirmation email.

• When tracking your order, the details will be provided by the official postal service of your country.
• The official postal service of your country can give you the exact delivery date and time, either directly from the website tracking tool or, by giving them a call and providing them your tracking number and other necessary information.

You should now have the most up to date information about when you can expect to receive your order. 

Note: If your tracking number doesn't show any details it might be because it hasn't activated yet. Sometimes it can take a while for the tracking number to activate. Even if the tracking number has not yet been activated, you can easily see your live order status.

In case your online tracking is not working, please wait patiently. The online tracking starts to show details once your package has arrived into your country of residence and your local post scans the package.

Meanwhile, you are able to see the live order status for each item you have ordered at all times.

Some items are shipped separately. When arriving to your country, some items and packages are processed at different times by the customs. This can result in items being delivered at different times from each other. In any case, you can expect to receive the missing items very shortly.

You can easily see the status for each package separately on your order status page.

First, review your credit card information and make sure it is correct.

If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you are using the latest version of your web browser. Please make sure internet use is enabled in your card details. If your payment won't go through, make sure you have:

• International & internet use enabled from credit/debit card provider (we process orders in euro, €)
• Sufficient amount of funds to complete the purchase
• The same ZIP code in your billing address as with your credit card provider
• Latest browser version

In case your payment still won't go through, we recommend using PayPal to complete the purchase. If you continue to receive error messages, please contact customer support at info@classywomencollection.com

We will never charge your card if your order hasn't gone through. Learn more about our payment security.

1. Find all the items you like and add them to your cart by pressing the "add to cart" button dedicated to the product.

2. Proceed to checkout by clicking the shopping cart in the upright corner and click the "checkout" button.

3. After entering your shipping details, you can select your method of payment and continue to pay for your order. - If you are using PayPal or Apple Pay to pay for the order you can use the Express checkout for a faster checkout experience.

If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you are using the latest version of your web browser. Please make sure internet use is enabled in your card details. If your payment won't go through, make sure you have:

• International & internet use enabled from credit/debit card provider (we process orders in euro, €)
• Sufficient amount of funds to complete the purchase
• The same ZIP code in your billing address as with your credit card provider
• Latest browser version

In case your payment still won't go through, we recommend using PayPal to complete the purchase. If you continue to receive error messages, please contact customer support at info@classywomencollection.com

As soon as your order is placed, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add info@classywomencollection.com to your safe sender list.

You can also check your order status by signing into your account on our website.

Unfortunately, we cannot add anything to an existing order. Please place a new order for the new item.

If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a PayPal account. If you do not have PayPal, you can easily sign up at www.paypal.com

Shipping & delivery is free worldwide! 

We have gone through a lot of trouble to bring a reasonably fast shipping service available to all customers free of charge. You can order as much, or as little, as possible, all packages are shipped with tracking numbers. You can track the packages live from your account order dashboard, using a tracking app (also found from the order dashboard), or directly from our tracking page with a tracking number. To make this service possible, we are working together with the official postal services in over 200 countries.

We are very focused on offering our customers the best quality for the price. Our free trackable shipping service is a part of the whole value package you receive when shopping with us.

Most orders ship within 48 hours of purchase. Shipping times may vary due to the availability of merchandise. Usually, orders are not shipped on the weekends or holidays.

Taxes and VAT are included in the prices when ordering from the United States, European Union, Norway, Switzerland, Iceland, United Kingdom, Ukraine, Australia, Canada, South America, Asia, Africa, and Mexico.

Any additional charges, taxes, or brokerage fees by your local government are the responsibility of the recipient.

Keep in mind that there is a small chance that you will get charged VAT or duties, however, if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your government. The last thing we would want is for our customers to be charged extra. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

To get the most accurate information about when you can expect to receive your order, follow the list below.

• Find the estimated shipping time to your country here.
• To track your order, log into your account, view your order details and copy the tracking number. You can track your order by clicking the tracking number, using the tracking app, or by visiting our order tracking page directly. You can also track your order from the shipping confirmation email.
• When tracking your order, the details will be provided by the official postal service of your country.
• The official postal service of your country can give you the exact delivery date and time, either directly from the website tracking tool or, by giving them a call and providing them your tracking number and other necessary information.
• Remember that our general shipment delivery time is between 2-25 days.

If you followed the list, you should now have the most up to date information about when you can expect to receive your order. If you feel that you still need further assistance or information about your order receival date we would advice to consult your local post office. 

If you still feel that you don't have enough information, you can always drop us an email at info@classywomencollection.com.

To locate your order, follow the instructions below:

• To find country specific delivery time information, visit our shipping information page.
• To track your order, visit your account for the tracking number(s), and continue to track your order.
• You can also track your order from the order details found from your account, using a tracking app, or directly from the shipping confirmation or shipping update email.
• The official postal service of your country can give you the exact delivery date and time, either directly from the website tracking tool, or by giving them a call and providing them your tracking number and other necessary information.
• Remember that our general shipment delivery time is between 2-25 days.

If you have not received your order within 40 days of your order shipment, please contact us by email at info@classywomencollection.com and we will help resolve the issue quickly.

The most important thing for us is that your order arrives at your doorstep safe and sound. To further explain our packaging, we have three key elements we are focusing on:

• Safe & secure packaging
• Ecological & minimal packaging
• Free shipping costs to everyone

We want our customers to receive the best possible quality at the lowest possible price while also being as ecological as possible. To achieve this, we are always looking for minimalistic packaging with protective features to wrap the items in. Most of the items are delivered in a padded envelope or a cardboard box, depending on the item and its size. Although we are always looking to improve our packaging, we believe we've found the perfect balance between affordable delivery, ecological materials, and secure packaging.

It isn't a problem at all! Small orders are shipped either in a padded envelope or a small box and will just fly straight into your mailbox.

If the package doesn't fit your mailbox, and you are not home, the courier will leave a note in your mailbox with information about how and where to obtain the package. If you weren't home when the package was first tried to deliver, and didn't get a note about how and where to get the package, the couriers will attempt to deliver the package again in a few days and then leave a note.

In some countries, the postal service allows you to make changes to your delivery if you wish. For example, you can reroute the package to be delivered to your office, change the delivery to a different date, or let them know that if you are not at home they can leave the package at a certain place.

Some items are shipped separately. When arriving to your country, some items and packages are processed at different times by the customs. This can result in items being delivered at different times from each other. In any case, you can expect to receive the missing items very shortly.

• To find country-specific shipping time information, visit our shipping information page
• To track each item and package separately, log into your account, view order details and copy the tracking number. To track your order, click the tracking number, use the tracking app, or visit our order tracking page directly.
• To find out the exact delivery date and time for the missing items, contact your local post office and provide the tracking number and other necessary details.

All items should be delivered within 14 days of the arrival of the first item. If there has been a delay of more than 14 days, please contact us at info@classywomencollection.com

Everything in our warehouse goes through strict quality control. If you've received a broken or faulty product we're terribly sorry. We will get this resolved as soon as possible. Depending on the severity of the issue, our team will investigate the problem and offer you one or more of the following resolution options:

• Full refund
• Full refund in store credit
• Partial refund
• Partial refund in store credit
• Returnal of the item in exchange for a full refund
• Returnal of the item in exchange for store credit
• Returnal of the item in exchange for a new identical item
• Resending a new identical item free of charge

Please contact us at info@classywomencollection.com and include a photo of the broken item. We will help resolve the issue quickly.

If you have received a wrong item that was not in your order, please contact us at info@classywomencollection.com and include the following information:

• Your order number. You can find it in your order confirmation email.
• A picture of the wrong product, or a link to the wrong product in our shop. This will help us make sure others don't face the same problem if there has been a mistake in the warehouse. Thanks for helping us improve our service for others!

Next, we will send out the correct items as fast as we can and let you know if we want you to return the wrongly delivered item(s).

If you have received all items in your order and, on top of that, received an additional item that is not supposed to be in your order, we don't require any action on your behalf. It is a mistake on our end. We don't want to cause any extra stress to our customers about our mistakes.

We accept payments using the following payment methods: Visa, Mastercard, American Express, Maestro, Apple Pay, and PayPal.

All payments are encrypted by SSL and go through PCI-certified (PCI service provider level 1 - the most secure certificate in the world) checkout, so you can always feel completely safe when shopping with us.

The safest payments online.

All payments are processed through Stripe or PayPal and are completely encrypted by SSL. Both payment processors are certified to PCI DSS Service Provider Level 1, which is the strictest, most secure certification available in the payment industry.

Encryption & secure connection.

All data on our website is protected by a secure HTTPS connection. Furthermore, our website runs using a highly secure 256-bit encryption, backed by our SSL certificate. All card numbers are handled by Stripe and encrypted at rest with AES-256. Decryption keys are stored on separate machines, and none of our staff will ever see any sensitive information, such as card information.

Together, the secure connection and the encrypted data enable us to provide one of the safest and fastest online stores in the world.

If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you are using the latest version of your web browser. Please make sure internet use is enabled in your card details. If your payment still fails, make sure you have:

• International & internet use enabled from credit/debit card provider (we process orders in euro, €)
• Sufficient amount of funds to complete the purchase
• The same ZIP code in your billing address as with your credit card provider
• Latest browser version

In case your payment still won't go through, we recommend using PayPal to complete the purchase. If you continue to receive error messages, please contact customer support at info@classywomencollection.com

We are terribly sorry, we don't accept payment by invoice or direct bank transfer.

Please see our available payment methods for a full list of payment methods.

All discount codes are entered during checkout. Please write your discount code to a box dedicated to the codes during checkout.

Unfortunately we do not offer an engraving service at the moment.

However, all of our jewelry is engravable. To personalize your item, please take it to your local jeweler.

You can reach out to us by email at info@classywomencollection.com or contact us on any social media platform (Instagram & Facebook). Most of the time, emailing us will give you the quickest response.